The Financial Aid Office at the University of Wisconsin-Platteville is currently recruiting for a University Services Associate 2. This is a full-time position with a minimum starting wage of $14.25 per hour, plus excellent fringe benefits. A six-month probationary period is required. The normal working hours for this position are 7:45 – 4:15 Monday through Friday.

Qualifications:

Required

• Associate's degree in a business related field or one year related professional experience
• Strong interpersonal communication skills: the ability to actively listen, respond with empathy, and write various types of communication externally to students and parents, and internally to campus stakeholders
• Proficiency in the use of personal computer and current software applications including, but not limited to the Microsoft Office suite.
• Excellent customer-service skills

Preferred

• One year of experience in higher education student services.
• Previous experience using Peopesoft or a similar student information data management system
• Knowledge of and skills in automated processing

Responsibilities:

The University Services Associate 2 is responsible for the administration of Wisconsin Higher Education Aids Board funds and general financial aid customer service and processing tasks. This individual will serve an integral role in ensuring the timely delivery of state and federal aid funding while maintaining a student-centric customer service mindset. This position will develop communications, prepare and process new-year processing forms, and collaborate within the financial aid office and with campus stakeholders to assist in creating a forward-thinking student services experience.

Department Information:

The Financial Aid Office at UW-Platteville assists students in financing their educational expenses through state, federal and institutional programs. When administering these programs, our dedicated staff works with all prospective and current students, families, and members of the campus community. We strive to embrace emerging technologies, uphold the highest level of professionalism, confidentiality, honesty and integrity, in order to support the overall mission of the university by seeking to enhance enrollment, increase retention and encourage the academic success of our students while still adhering to federal, state and institutional regulations. 

Campus Information:

The University of Wisconsin-Platteville, founded in 1866, enrolls about 8,000 students in 42 baccalaureate and 6 master's programs. It possesses institutional strengths in middle level education, engineering, industrial technology, agriculture, criminal justice and business. The campus is located in Southwest Wisconsin's largest and most historic community. The region offers excellent school systems, high quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois, Iowa and Wisconsin.

To Ensure Consideration:

Applications must be received by Wednesday, March 14th.

To Apply:

Applications are required to be submitted via the UW-Platteville Careers portal. Complete applications must include:

• Cover letter addressing all required qualifications;
• A current resume; and
• 3 Professional References (name, contact information, professional relationship to you)

Questions may be addressed to:

Brian Bird, Search Chair, 608-342-6188